Returns & Exchanges

Due to the perishable nature of our artisanal breads and pastas, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your box. If your order arrived damaged or did not meet your expectations, please reach out to our team within 7 days of delivery for a replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Carefully open your Wildgrain box upon arrival to ensure all frozen items are intact and the dry ice has performed as expected.

• 2.
  Document Issues

  If you notice any damage or quality concerns, please take clear photos of the packaging and the specific items in question.

• 3.
  Contact Support

  Email our Member Experience team at [email protected] with your order number and the photos of your delivery issues.

• 4.
  Resolution

  Our team will review your request within 48 hours and issue a specialized discount, a replacement shipment, or a refund to your original payment method.